Insights & Thought Leadership

AI agents are changing how customers discover and transact with retailers. Mulberry Group explores what Agent Experience means for retail leaders.

Legacy POS platforms were built for a world that no longer exists. Mulberry Group explores why the real question isn't how to replace POS — but how to design a unified commerce backbone for the next decade.

The complexity and cost of core systems modernisation is consistently underestimated. Mulberry Group draws on 30+ years of experience to explain why — and how to approach it strategically.

Catastrophic build failures are more common than organisations realise. Dimitrios Bairaktaris PhD identifies three tell-tale signs you're making the wrong call — and how to course correct.

The internal CIO appointment feels like a smooth transition — until it isn't. Dimitrios Bairaktaris PhD shares the critical first moves for new technology leaders stepping up from within.