Insights

AI

For large enterprises, the real AI opportunity is not replacing core systems but closing the gaps between them, especially in how exceptions are handled.

May 25, 2026

AI

AI agents are changing how customers discover and transact with retailers. Mulberry Group explores what Agent Experience (AX) means for retail leaders and how to prepare.

March 10, 2026

Commerce

Legacy POS platforms are reaching end of life. Mulberry Group explores why the real question isn't how to replace POS, but how to design a unified commerce backbone for the next decade.

March 3, 2026

AI

NRF 2026 showed retail shifting from AI everywhere to disciplined, infrastructure-led change. We unpack the key themes, take a deep dive into agentic commerce and the new Universal Commerce Protocol, and set out what retailers actually need in place across data, platforms, people and governance to participate on their own terms.

February 4, 2026

Architecture

Core systems modernisation is more complex and costly than most organisations anticipate. Mulberry Group shares 30+ years of practical experience on why, and how to approach it strategically.

February 4, 2026

Strategy

Enterprises keep deciding to build their core systems, and the results are usually poor. We look at why the decision gets made, why coding turns out to be the easy part, and a more balanced approach: buy for commodity, build only for genuine competitive advantage, and treat whatever you build as legacy from the day it goes live.

April 16, 2025

Strategy

Plenty of organisations decide to build their own core software, and most of those projects fail. This piece sets out three tell-tale signs you are making the wrong call, along with the practical steps that reduce the risk before it becomes expensive.

February 12, 2025

Commerce

Modern POS systems have moved well beyond the cash register to become orchestrators of channels, devices and customer journeys. We look at what has changed, why traditional vendors have struggled to keep pace, and how retailers should think about composability, build versus buy, and the POS as a system of record.

September 11, 2024

Strategy

You earned the CIO role from within, and now the hard part begins. This piece looks at why an internal promotion rarely makes the transition as smooth as everyone expects, and the pivotal early moves that set a new technology leader up to succeed.

October 17, 2023